The AAA batteries of my cordless phone have been used for years and due for replacement. Can I replace them by alkaline batteries?

Customer should use Ni-MH type rechargeable batteries which is under 800 mAh. If you replace them by any ordinary or alkaline batteries, it will cause damage to the cordless phone with the leakage of corrosive electrolyte. Under such case, free warranty service will be voided. For enhancing battery life, charging the batteries in between 40% DOD (Depth of Discharging) - 80% SOC (State of Charging) is highly recommended.

What is the difference between cordless phones of different frequencies?

Panasonic digital cordless phones include DECT (1.8GHz), 2.4GHz and 5.8GHz series. Some customer may think that the higher the frequency value, the wider the reception coverage. Actually different frequencies just represent the phones operate in different radio frequency ranges. The coverage area and voice quality are similar among the 3 frequencies & which depends on the operating environment, distance and barrier between the base unit and cordless handset.

Why should I purchase original dealer’s cordless phone?

Shun Hing Technology Co., Ltd. is the sole agent of Panasonic integrated phone in Hong Kong and Macau. Customer can enjoy 1 year free warranty service, including free check-up and spare parts, for purchasing from sole agent. Full range of services, from sales to maintenance, complies with ISO Standard.

To protect your consumer rights, please purchase original dealer's cordless phone and take notice of the following 4 points:

  1. Sole Agent Label
    For easy identification, a "Sole Agent: Shun Hing Technology Co., Ltd." label is adhered to all outer boxes of original dealer's cordless phones.
  2. OFCA Certificate Label*
    Certificate labels* issued by OFCA (Office of the Communications Authority [Formerly OFTA (Office of the Telecommunications Authority)] are placed on the outer box and the phone(HK version). The OFCA label certifies that the product is suitable for Hong Kong. Using cordless phone that is not complied with the safety requirements and not operating in approved frequency is illegal in Hong Kong.**
    8_tip_limg_2.jpg 8_tip_limg_3.jpg
  3. Shun Hing Technology Co., Ltd. Guarantee Certificate
    A guarantee certificate issued by Shun Hing Technology Co., Ltd. is attached to each set of phone. Customers are guaranteed with satisfactory maintenance services e.g. free spare parts replacement.
  4. Original Panasonic AC Adaptor
    Since AC adaptor of cordless phone has to connect with power supply in long time, the safety of AC adaptor is very important. All Panasonic cordless phones use original Panasonic AC adaptor. Its specification is complied with safety standard of Hong Kong and Macau.

* Applicable in Hong Kong only. OFTA label is attached on models attained certification on or before 31 Mar 2012. New OFCA label is used for certification date after this date.
** In Macau, Bureau of Telecommunications Regulation also regulates the use of frequency. According to Macau's law, 1.8GHz (DECT), 2.4GHz and 46/49MHz are the approved frequencies for indoor cordless phone, but 5.8GHz, which is approved in Hong Kong, is not allowed to use in Macau.

I very much concern about environmental protection, including the influence of chemicals on health of my family and myself, and energy conservation. Is Panasonic Integrated Telephone complied with environmental standard?
RoHS (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment) Standard restricts the use of 6 chemicals* and specifies the maximum concentration values for each material. RoHS has been adopted by EU since 2006.

Panasonic always endeavors to protect the environment and health of users. Our Integrated Telephone is complied with the RoHS Standard and contains no lead, mercury and other specified chemicals. Just enjoy your call with our Integrated Telephone!

Besides, Digital Cordless Phone new models enhance the power efficiency by adopting a new type of AC adaptor. Minimum standby power consumption is only 0.7W, lowered by 63%** compared with predecessor model.

* RoHS Restricted Materials: Lead, Cadmium, Mercury, Hexavalent Chromium and specified brominated flame retardants (PBB and PBDE)

** Please refer to Product Information page for power efficiency data of each model